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Hotel Success Specialist- Bilingual (Spanish)

About Quore 

Quore is a Franklin, TN based company that is reinventing how hotels operate. In an industry of fragmented systems and limited consumer technology, Quore provides an integrated cloud platform that becomes the central system for a hotel's guests, staff, and management. Through Quore, a hotel can track and dispatch work to the management, front desk, housekeeping, maintenance, and more. If you love working in the hospitality industry, this just might be the opportunity for you.

 

Description

We are seeking a Hotel Success Specialist to join our Hotel Success Team. The ideal candidate has experience working in hotels, a drive to help people, an upbeat and positive personality and excellent communication skills. The candidate is investigative, curious, and skilled in having conversations with guests and co-workers to diagnose issues and determine quick resolutions. They must be comfortable with software and website navigation. Lastly, this individual is a team player and believes in the synergy and success of working in a team environment. For this role in particular, we’re also seeking someone who is fluent in Spanish—in addition to English! 

 

What you’ll be doing:

  • Helping customers…it’s what we do.

  • Monitoring & engaging with customers in their initial launch of Quore  

  • Providing training and support as the hotel adopts Quore 

  • Providing ongoing phone, email, and chat support 

  • Working with the team to solve customer needs quickly and accurately  

  • Tracking and reporting on usage, issues, and trends 

  • Acting as a resource for other projects and/or departments outside of the scope of core responsibilities 

 

What you’ll need to be successful: 

  • Minimum 2-3 years supervisory experience working in the hotel/hospitality industry  

  • Excellent written and verbal communication skills including the ability to adapt communication style to suit different audiences and express genuine empathy. 

  • Fluency in Spanish

  • High comfort level working with technology in a fast-paced environment, including Salesforce, cloud-based software tools & general web browsing, 

  • Proven ability to collaborate with team members to identify solutions to complex problems. 

  • Proficiency in Microsoft Office—specifically Word, Excel & Outlook (excellent Outlook folder management in an Exchange environment desired) 

  • High comfort level on a Windows PC computer. 

  • Not deterred by peak times of year that will demand additional time commitments due to high volume. 

  • Demonstrated ability to learn quickly and stay current on changing product features and services. 

  • High School Diploma or GED required, additional education a plus.
     

BENEFITS

401K, Full medical, dental and vision coverage for full-time employees. A reasonable work schedule with paid vacation and major holidays off. Great co-workers. Slick new office. Unlimited free snacks & coffee. Need we say more?

 

Sound like a dream? We think so. You can apply here or drop us a line at work@quore.com—while you’re at it, let us know which Quore Value resonates the most with you.

 

 

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