Hotel Success Specialist

  • Franklin, TN
  • Full Time
  • Mid Level

About Quore 

 

We’re a hospitality technology company dedicated to revolutionizing how hotels operate worldwide. In an industry of fragmented systems and limited technology, Quore provides a solution that allows hospitality teams to track, manage and prioritize work across departments, properties and locales. During your last hotel stay, if your room was clean, the in-room appliances were fully functioning and your request for extra towels was addressed quickly then that hotel was probably using Quore. We support hotel staff in their day-to-day for better guest experiences, which means smarter teams and happier guests.

#TeamQuore is based in Franklin, TN, not too far from the hotel where it all started! We’re a diverse group united by a customer-first mentality, always. Our customers are at the center of all that we do. We emphasize (and thrive on!) collaboration and creativity, which is apparent in our open office space. We have a fun, hands-on culture that Forbes recognized as one of the Best Startup Employers in 2020.

 

About the Role

We are seeking a Hotel Success Specialist to join our Hotel Success Team. The ideal candidate has experience working in hotels, a drive to help people, an upbeat and positive personality and excellent communication skills. The candidate is investigative, curious, and skilled in having conversations with guests and co-workers to diagnose issues and determine quick resolutions. They must be comfortable with software and website navigation. Lastly, this individual is a team player and believes in the synergy and success of working in a team environment.  

Responsibilities and Duties 

  • Help customers…it’s what we do 
  • Monitor and engage with customers in their initial launch of Quore  
  • Provide training and support as the hotel adopts Quore 
  • Provide ongoing phone, email, and chat support 
  • Work with the team to solve customer needs quickly and accurately  
  • Track and report on usage, issues, and trends 
  • Act as a resource for other projects and/or departments outside of the scope of core responsibilities 
  •  

Qualifications 

  • Minimum 2-3 years supervisory experience working in the hotel/hospitality industry  
  • Excellent written and verbal communication skills including the ability to adapt communication style to suit different audiences and express genuine empathy. 
  • High comfort level working with technology in a fast-paced environment, including Salesforce, cloud-based software tools, and general web browsing, 
  • Proven ability to collaborate with team members to identify solutions to complex problems. 
  • MS Word, Excel, Outlook (excellent Outlook folder management in an Exchange environment desired) 
  • High comfort level on a Windows PC computer. 
  • Not deterred by peak times of year that will demand additional time commitments due to high volume. 
  • Demonstrated ability to learn quickly and stay current on changing product features and services. 
  • High School Diploma or GED required, additional education a plus.
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