Integrations Technical Support Analyst
Franklin, TN
Full Time
Mid Level
Integrations Technical Support Analyst
About Quore
Quore empowers hoteliers to elevate guest experiences and optimize operations. As the leading hospitality operations platform, we streamline workflows across housekeeping, front desk, engineering, and management. Our solutions, trusted by over 7,300 hotels worldwide, including brands like IHG, Marriott, and Choice, simplify daily tasks from managing maintenance and guest requests to conducting inspections and tracking capital expenditures. Founded in 2012, Quore is a Tennessee-based company recognized for its rapid growth and commitment to employee well-being. Quore was named to the Inc. 5000 list of America's fastest-growing private companies, a Top Workplace by The Tennessean, and one of Forbes' Best Startup Employers.
This position requires strong technical acumen in working with APIs, Postman, and SQL, as well as a customer-focused mindset and excellent communication skills. The ideal candidate is resourceful, highly collaborative, and eager to improve both internal processes and the customer experience.
This role is a hybrid role and will work in-person 2 or more days a week. We kindly ask that only candidates who are willing and able to work in-person at our Franklin, TN office apply for this position.
We’re a diverse group united by a customer-first mentality. Our employees voted us to be a 2023 Top Workplace, recognized by The Tennessean. We’ve recently been applauded for our growth and innovation by the Association of Corporate Growth as one of the Top 20 Bootstrapped & Institutionally Backed Companies in Tennessee (2023) and by Inc. Magazine on the Inc. 5000 list (2024). Our benefits include:
Quore is an Equal Employment Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regards to that individual's race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender identity, age, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.
H1B Sponsorship is not available for this position.
About Quore
Quore empowers hoteliers to elevate guest experiences and optimize operations. As the leading hospitality operations platform, we streamline workflows across housekeeping, front desk, engineering, and management. Our solutions, trusted by over 7,300 hotels worldwide, including brands like IHG, Marriott, and Choice, simplify daily tasks from managing maintenance and guest requests to conducting inspections and tracking capital expenditures. Founded in 2012, Quore is a Tennessee-based company recognized for its rapid growth and commitment to employee well-being. Quore was named to the Inc. 5000 list of America's fastest-growing private companies, a Top Workplace by The Tennessean, and one of Forbes' Best Startup Employers.
Position Overview
We’re looking for an Integrations Technical Support Analyst to serve as a key customer support and technical resource for enabling and supporting customer integrations. In this role, you’ll be responsible for onboarding customers, troubleshooting technical issues related to APIs and data mapping, and collaborating cross-functionally to ensure a smooth integration experience. You will work closely with our Customer Success, Product, and Development teams to ensure issues are resolved quickly and thoroughly.This position requires strong technical acumen in working with APIs, Postman, and SQL, as well as a customer-focused mindset and excellent communication skills. The ideal candidate is resourceful, highly collaborative, and eager to improve both internal processes and the customer experience.
This role is a hybrid role and will work in-person 2 or more days a week. We kindly ask that only candidates who are willing and able to work in-person at our Franklin, TN office apply for this position.
Key Responsibilities
Customer Onboarding & Enablement
- Guide customers through the integration setup process, including authentication, configuration, and data flow mapping.
- Deliver onboarding sessions and walkthroughs for integration-related tools and documentation.
- Provide input to internal teams on best practices to optimize long-term integration success.
Technical Support & Troubleshooting
- Respond to Level 1 and Level 2 technical inquiries via ticketing system or email.
- Troubleshoot API errors, data synchronization, and authentication issues (OAuth, API keys, webhooks).
- Use Postman or similar tools to test endpoints and simulate API calls.
- Analyze database queries and logs using SQL to assist in root cause analysis.
- Reproduce reported issues and provide detailed documentation to engineering.
- Monitor integration performance, patterns, and trends.
- Identify and document recurring issues or improvement opportunities.
- Respond to Level 1 and Level 2 technical inquiries via ticketing system or email.
Cross-Functional Collaboration
- Act as a bridge between customers, developers, and business teams to ensure timely resolution of technical issues.
- Contribute to internal knowledge bases and integration documentation.
- Provide insights to product and development teams based on integration challenges or customer feedback.
- Collaborate with customer success and sales teams to optimize the customer experience.
Required Qualifications
- 3+ years in a technical support, integration, or SaaS environment.
- Strong proficiency in:
- API debugging and data flow analysis (REST, JSON, webhooks).
- Postman or similar API testing tools.
- SQL for data validation and basic troubleshooting.
- Familiarity with helpdesk and ticketing tools (e.g., Salesforce, Jira, Zendesk).
- Excellent analytical, organizational, and communication skills.
- Proven ability to explain technical concepts to non-technical stakeholders.
Preferred Qualifications
- Experience working in a hospitality tech or SaaS integration environment.
- Exposure to systems integration monitoring or API analytics platforms.
- Understanding of security protocols like OAuth 2.0 or API token management.
We’re a diverse group united by a customer-first mentality. Our employees voted us to be a 2023 Top Workplace, recognized by The Tennessean. We’ve recently been applauded for our growth and innovation by the Association of Corporate Growth as one of the Top 20 Bootstrapped & Institutionally Backed Companies in Tennessee (2023) and by Inc. Magazine on the Inc. 5000 list (2024). Our benefits include:
- 100% employed paid medical, dental and vision coverage for full-time employees
- Flexible Spending Account & Health Savings Account options (employer contribution for HSA participants)
- Life insurance
- Short-term disability
- 401(k) with employer match
- 13 Paid holidays + 4 Weeks of PTO
- 12 weeks parental leave + Flexible maternity return to work options
- Eligible for participation in Annual Bonus Plan
- Employee Assistance Program
- Hybrid work schedule
- Flexibility to support work and personal needs
- Modern and creative workspace, including a well-stocked pantry and fridge
- Fun, hands-on culture, recognized by Forbes as one of the Best Startup Employers of 2020
Quore is an Equal Employment Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regards to that individual's race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender identity, age, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.
H1B Sponsorship is not available for this position.
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