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Hotel Success Specialist

About Quore 

Do you love working in the hotel business but are tired of working at hotels?  Quore has an opportunity for you! 

Quore is a Franklin, TN based company that is reinventing how hotels operate. In an industry of fragmented systems and limited consumer technology, Quore provides an integrated cloud platform that becomes the central system for a hotel's guests, staff, and management. Through Quore, a hotel can track and dispatch work to the management, front desk, housekeeping, maintenance, and more.  

Job Overview 

We are seeking a Hotel Success Specialist to join our Hotel Success Team. The ideal candidate has experience working in hotels, a drive to help people, an upbeat and positive personality and excellent communication skills. The candidate is investigative, curious, and skilled in having conversations with guests and co-workers to diagnose issues and determine quick resolutions. They must be comfortable with software and website navigation. Lastly, this individual is a team player and believes in the synergy and success of working in a team environment.  

Responsibilities and Duties 

  • Help customers…it’s what we do 
  • Monitor and engage with customers in their initial launch of Quore  
  • Provide training and support as the hotel adopts Quore 
  • Provide ongoing phone, email, and chat support 
  • Work with the team to solve customer needs quickly and accurately  
  • Track and report on usage, issues, and trends 
  • Act as a resource for other projects and/or departments outside of the scope of core responsibilities 

Qualifications 

  • Minimum 2-3 years supervisory experience working in the hotel/hospitality industry  
  • Excellent written and verbal communication skills including the ability to adapt communication style to suit different audiences and express genuine empathy. 
  • High comfort level working with technology in a fast-paced environment, including Salesforce, cloud-based software tools, and general web browsing, 
  • Proven ability to collaborate with team members to identify solutions to complex problems. 
  • MS Word, Excel, Outlook (excellent Outlook folder management in an Exchange environment desired) 
  • High comfort level on a Windows PC computer. 
  • Not deterred by peak times of year that will demand additional time commitments due to high volume. 
  • Demonstrated ability to learn quickly and stay current on changing product features and services. 
  • High School Diploma or GED required, additional education a plus.
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